Refund policy

TERMS AND CONDITIONS

Welcome to VERDE ESMERALDA OLIVE.
Here we present the Terms and Conditions governing the use of and access to our website https://www.verdesmeraldaolive.com/ and all the services we offer.

We kindly ask you to carefully read these Terms and Conditions, as well as our Privacy and Cookies Policy, before using this website. By purchasing a product or contracting a service through this website, you agree to be bound by these Terms and Conditions and by our Privacy and Cookies Policy.

If you have any questions regarding these Terms or our Privacy and Cookies Policy, you may contact us through the contact details provided below.

OUR DETAILS

Company name: Verde Esmeralda Olive S.L.
Tax ID (CIF): B-23.760.044
Registered address: Ronda Narciso Monturiol 5, 3º left, 46980 Paterna, Valencia, Spain
Email: pedidosweb@verdesmeraldaolive.com
Customer Service: pedidosweb@verdesmeraldaolive.com

Commercial Registry: Jaén Commercial Registry, Volume 575, Page 39, Section 8, Registration Sheet 21800, Entry 1.

PRODUCT AND SERVICE DESCRIPTION

At Verde Esmeralda Olive, we are dedicated to offering the highest quality extra virgin olive oils, carefully selected and produced on our own estates. Each product available in our online store is described in detail so you can make an informed purchasing decision.

Extra Virgin Olive Oil

Our oils result from a meticulous selection of olives and a cold-extraction process, ensuring purity and preservation of all their organoleptic properties. Each olive oil variety has a unique profile, with distinctive flavor notes and aromas that reflect its origin and production method. All relevant information—such as acidity level, olive variety, and tasting notes—is available on each product page.

Special Editions and Gift Packs

In addition to individual bottles, we offer limited editions and themed gift packs, ideal for gifting or for those wishing to explore different olive oil varieties. These products are carefully packaged and include informative materials highlighting their attributes.

Conditions and Availability

All products are subject to availability. While we strive to keep our inventory up to date, certain products may occasionally be unavailable at the time of purchase. In such cases, we will notify you and offer an alternative or a full refund.

Images and Descriptions

Product images are for illustrative purposes only and may slightly differ from the actual product due to packaging updates or presentation variations. We aim to ensure descriptions are as accurate as possible; however, minor differences may occur. If you have any specific questions about a product, please contact us at pedidosweb@verdesmeraldaolive.com.

Quality Guarantee

All our products meet the highest quality standards and are guaranteed by our brand. If, for any reason, a product does not meet your expectations, please refer to our Returns Policy for further instructions.

We take pride in offering oils that not only meet but exceed expectations, delivering an exceptional culinary experience with every drop.

YOUR DATA

Any personal information or data you provide will be processed in accordance with our Privacy and Cookies Policy. By making a purchase on this website, you consent to the processing of such data and declare that all information provided is truthful and accurate.

USE OF OUR WEBSITE

By placing an order through this website, you agree to:

Use this website solely for making legitimate inquiries or legally valid orders.
Not place any false or fraudulent orders. If such an order is reasonably suspected, we reserve the right to cancel it and notify the relevant authorities.
Provide accurate and truthful contact information, including your email address and postal address. You consent to our use of this information to contact you if necessary (see our Privacy Policy).

Failure to provide all required information may prevent us from processing your order.

We reserve the right to deny access to our website or cancel your account if your behavior violates these Terms and Conditions or applicable law.

By placing an order, you declare that you are at least 18 years old and legally capable of entering into contracts.

SERVICE AVAILABILITY

Purchases in Spain

We ship throughout Spain, including mainland Spain, the Balearic Islands, the Canary Islands, Ceuta, and Melilla. Orders are processed within 24–48 hours after payment confirmation. Delivery times range from 3 to 5 business days, depending on location.

International Purchases

We are pleased to offer international shipping worldwide, with competitive rates starting from €11. Delivery times for international orders typically range from 3 to 7 business days, depending on destination and customs procedures.

Geographic Limitations

Some destinations may be subject to shipping restrictions due to local regulations or logistical challenges. If your location is outside our delivery area, we will contact you to offer alternatives or issue a full refund.

Availability Updates

Product and service availability may change without prior notice. If a product becomes unavailable after purchase, we will offer a suitable alternative or a full refund.

Additional Information

For specific shipping costs and delivery times to your country, please visit our Shipping & Returns section or contact our customer service team at pedidosweb@verdesmeraldaolive.com.

AGE REQUIREMENTS FOR PURCHASES

To make purchases on our website, users must be of legal age. If a user is under 18, parental or legal guardian consent is required. If we discover a purchase made by a minor without proper consent, we reserve the right to cancel the transaction.

HOW TO PLACE AN ORDER

We have designed a simple and secure purchasing process so you can enjoy our extra virgin olive oils from the comfort of your home.

Product Selection

Browse our online store and explore our wide range of products. Click on a product image or name to view detailed descriptions, features, and size options.

Add to Cart

Select the desired quantity and click “Add to cart.” You may continue shopping or proceed to checkout.

Cart Review

Click the cart icon to review your order. You can modify quantities, remove items, or apply discount codes.

Checkout

Click “Proceed to checkout,” enter your shipping details, and select your preferred payment method. We accept credit/debit cards, PayPal, and bank transfers. All payments are securely processed.

Order Confirmation

Review your order details and confirm your purchase. You will receive a confirmation email with your order details and tracking number.

Order Delivery

Delivery times vary depending on location. If you encounter any issues, please contact our customer service team at pedidosweb@verdesmeraldaolive.com.

TECHNICAL MEANS TO CORRECT ERRORS

Before confirming your order, you may review and modify your shopping cart and personal information. If an error is detected after confirmation, contact us immediately so we can assist you before shipment.

DELIVERY

Delivery times, shipping costs, order tracking, delivery conditions, incidents, returns due to failed delivery, and liability are handled with the utmost care. We are responsible for your order until it is delivered to you.

PRICE AND PAYMENT

All prices are displayed in dolar ($) and include VAT unless otherwise stated. Shipping costs are added at checkout. We accept Visa, Mastercard, American Express, Maestro, PayPal, and bank transfers. All transactions are SSL-encrypted.

Invoices may be requested during checkout and will be emailed once the order has been shipped.

RETURNS POLICY

You have the right to withdraw from your purchase within 14 calendar days without justification. Products must be returned unopened, unused, and in original packaging. Refunds will be issued using the original payment method.

Exceptions apply to sealed goods unfit for return for hygiene reasons once opened.

Defective or incorrect products must be reported within 48 hours of delivery.

WARRANTIES

All our extra virgin olive oils are covered by a two-year legal conformity warranty. This warranty covers manufacturing defects and shipping damage but excludes improper storage, misuse, or expiration.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All content on this website is protected by intellectual and industrial property rights owned by Verde Esmeralda Olive or authorized third parties. Unauthorized use is strictly prohibited.

VIRUSES AND CYBER ATTACKS

You must not misuse this website by introducing malicious software or attempting unauthorized access. Violations may be reported to authorities.

WRITTEN COMMUNICATIONS

By accepting these terms, you consent to receiving communications electronically, which meet legal requirements for written communication.

ADVERTISING TRANSPARENCY

All advertising on this website is clearly identified. Promotional content is always differentiated from informational content.

ASSIGNMENT OF RIGHTS AND OBLIGATIONS

This contract is binding upon both parties. You may not transfer your rights without our written consent.

FORCE MAJEURE

We are not liable for delays or failures caused by events beyond our reasonable control.

PARTIAL INVALIDITY

If any clause is declared invalid, the remaining provisions shall remain in force.

ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Verde Esmeralda Olive.

APPLICABLE LAW AND JURISDICTION

These Terms are governed by Spanish law. Disputes shall be submitted to Spanish courts, without prejudice to consumer rights.

COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

You may submit complaints via customer service or through the EU Online Dispute Resolution platform:
http://ec.europa.eu/consumers/odr/